Building and Systems Remote Fault Management and Performance Optimization

Our specialized Remote Services Center (RSC) communicates directly with client building and equipment control systems to keep our clients’ key assets running efficiently, effectively, and reliably. Our team and tools monitor your equipment 24/7 to identify, diagnose, and respond to refrigeration, lighting, and HVAC performance deviations, alarms, and maintenance service needs. 

We have developed tools and protocols to detect performance deviation and proactively identify when a sensor should be replaced, a condenser needs cleaning, or when programmed setpoints have been unexpectedly changed and need to be returned to their optimized setting. We remotely triage and resolve issues to the extent possible, and prioritize, bundle and dispatch service calls as well as scheduled preventative maintenance to maximize service technician productivity, reduce unnecessary travel expenses, and minimize equipment, employee, and customer disruptions.